Melrose Club Exclusive Sale FAQ | Limited-Time Access to Past Collections

EXCLUSIVE SALE FAQ

What is the Exclusive

The Melrose Club Exclusive Sale is a limited-time event where we reopen access to select pieces from past collections—available at exclusive pricing. These items will not be restocked.

The sale begins with Private Access for existing customers, followed by Early Access for registered members, and finally opens to General Access for all.
All updates will be shared through our official channels—email, WhatsApp, and social media.

Can I return or exchange items purchased on sale?

No. All sales made during the Exclusive Sale are final. We are unable to offer returns or exchanges on Exclusive items. Please review all product details and sizing carefully before placing your order.

Can I cancel my Exclusive order?

Due to high order volumes, orders placed during the Archive Sale cannot be amended or cancelled. All sales are final.

Can I change or modify my order?

We are unable to make changes to Exclusive Sale orders once they are placed. This includes:

Size or color changes
Product additions or removals
Shipping address updates

Please double-check all details before completing your purchase.

What payment methods are accepted during the sale?

We accept all standard payment methods:

Credit/Debit Cards
UPI
Digital Wallets
EMI Options
Cash on Delivery (COD)

Can I use store credit or a gift card?

Yes. Store credit and gift cards can be applied at checkout.

How can I find my size?

Every product page includes a size chart for reference.

Melrose Club offers various fits—regular, relaxed, and boxy—so be sure to check the fit and size before placing your order.

How will I know if my order is confirmed?

You’ll receive an order confirmation via email and WhatsApp shortly after placing your order.

What is the delivery timeline for my order?

Domestic (India): 7–10 working days
International: 10–14 working days

Tracking details will be sent via email and WhatsApp once your order is ready to ship. We ship Monday to Saturday (excluding public holidays).

What are the shipping costs?

Free shipping on all orders—domestic.
For international orders, import duties and taxes are the customer’s responsibility. Please check with your local customs office for estimated charges.

Is express shipping available?

No. Due to high volume, all orders are processed on a first-come, first-served basis, and express shipping is not available during the Exclusive Sale.

How can I track my order?

Shipping details will be shared via email and WhatsApp once your order is dispatched.

Will you offer price adjustments on past purchases?

No. Price adjustments will not be offered for items purchased before the Exclusive Sale. Sale pricing applies only to orders placed during the event.

Is the Exclusive Sale available in-store?

No. The Archive Sale is exclusively online. Exclusive items will not be available in stores during the sale period.

What happens if an item I ordered is out of stock?

In rare cases, an item may become unavailable after you place your order due to high demand. If that happens, we’ll notify you and issue a full refund for the affected item(s).

Delayed Responses

Our customer service team is available daily from 11 AM to 7 PM.

Due to high inquiry volumes during the Exclusive Sale, response times may be delayed. To help us assist you faster, please include all relevant information in your initial message.

Website or Checkout Issues

High traffic may cause slow loading or temporary site outages. If this happens:

Refresh the page
Clear your cache
Try a different browser
Wait a few minutes and try again

We recommend checking out as soon as possible—popular items tend to sell out quickly.

Still have questions?

We’re here to help!